Products shipped direct from supplier are subject to individual delivery rates and time scales that may differ from our normal delivery options listed below.
Full details are provided when you add each product to your basket and throughout checkout. Get your gear when you need it. We offer a range of fast, reliable delivery options to get you back on the water as soon as possible.
Standard Delivery: 6.95 €
Delivered in 5-7 business days.
Dispatch Speed
We know you're eager to get started. That's why we aim for same-day dispatch on all orders placed before 12pm CET (Monday - Friday).
International Delivery
Wetsuit Outlet is a global leader in water sports. We ship to a vast range of international destinations with competitive
rates and reliable transit times. Please refer to our full list of shipping destinations
for eligible countries and estimated timeframes. International delivery times may vary depending on customs clearance procedures.
Customers are responsible for any customs duties or import taxes unless otherwise stated.
Important Information
- All orders are dispatched from our EU warehouse. In some cases, stock may need to be transferred from our UK warehouse to our EU
warehouse before onward distribution. If this is required, delivery may take slightly longer. This will be highlighted in your cart
during checkout.
- Delivery Issues: If you experience any issue with your delivery, please contact us
within 2 weeks of your dispatch date, so we can help resolve it quickly. Our delivery partners require us to raise any
loss or damage investigations within specific timeframes. Prompt notification ensures we can take action on your behalf. Your statutory
rights are not affected.
- Delays: While we aim to meet the estimated delivery timeframes, delays may occasionally occur due to circumstances
beyond our control, including adverse weather, transport disruptions, industrial action, or customs procedures. We will make reasonable
efforts to minimise disruption and keep customers informed where possible.
- Customs & Duties: Deliveries within the EU are not subject to additional customs duties or import taxes.
- Incorrect Address & Uncollected Parcels: Please ensure your delivery address is entered correctly at checkout. If an
order is returned to us due to:
- An incorrect or incomplete delivery address provided by the customer
- Failure to collect the parcel from a designated parcel shop or delivery point within the required timeframe
we reserve the right to deduct the original shipping costs and any return shipping or handling fees incurred from the refund amount.
Original shipping costs are non-refundable in such circumstances.
- Failed Delivery Attempts: If delivery attempts are unsuccessful, the courier may attempt redelivery or hold the
parcel at a local collection point. It is the customer's responsibility to follow the courier's instructions to ensure successful delivery.
Failure to respond to delivery notifications may result in the parcel being returned to us.
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